Frequently Asked Questions
AMU Cable Modem Service


Question:




1. What is a cable modem?

A cable modem is a device that allows high-speed access to the Internet via a cable TV network. A cable modem will typically have two connections, one to the cable wall outlet and one to a computer. Cable modems allow consumers access to the Internet at higher speeds and at a fraction of the time it takes traditional telephone modems. This is true for two reasons: 1) broadband networks make the connection up to a hundred times faster, and 2) the service is "always on," meaning customers get the information they want, when they want it. Unlike telephone modems, cable modems allow consumers to keep their telephone lines open for voice conversations.
Back to Top

 

2. Why would I want a cable modem?

The No. 1 reason is speed. Cable modems can offer download speeds from the Internet in excess of 1 mbps -- at least 20 times as fast as a traditional telephone modem. Web pages that take minutes to paint in with a dial-up connection pop up instantly with a cable modem. If you frequently download large files, such as video clips, audio clips or software, cable modems will make life much easier. A second reason is that cable modems are "always on". No more waiting for your modem to dialup your ISP!
Back to Top

 

3. Will I need to purchase my own cable modem?

No. Part of the setup fee that you pay covers the cost of the cable modem.
Back to Top

 

4. What if I have my own cable modem already?

Our service requires you to have a cable modem that is purchased through us. This is because we are responsible for your internet connection as well as your neighbors. Connecting untested cable modems onto our network could cause problems. So, to ensure you the highest level of quality, you must receive your cable modem through us.
Back to Top

 

5. Do I need to be a cable TV subscriber to receive cable modem service?

Nope. You can choose to have cable TV, Internet, or both. But, if you choose to have Internet and cable TV service you will get two dollars off your monthly bill.
Back to Top

 

6. Can my business receive cable modem service?

Absolutely. Just check out our business package rates and find a plan that is right for your company.
Back to Top

 

7. Can I run a Web server through my connection?

No. Our current policies prohibit you from hosting your own server. Doing so may result in the termination of your service. If you require a hosting solution please contact AmberWave Communications.
Back to Top

 

8. Do I have any monthly bandwidth limits?

No. There is no limit on the amount of traffic you can have during the month. Remember though, you may not run a server of any kind! Doing so may result in the termination of service.
Back to Top

 

9. Can I connect to my company's VPN over my internet connection?

Yes. VPN, or Virtual Private Networking, should work with no problems.
Back to Top

 

10. How does a cable modem compare to WebTV?

WebTV uses your telephone line to connect to the internet. This means you are limited to 56kps. Our cable modems allow you to connect to the internet at over 1,000kps!
Back to Top

 

11. Will I need any additional software?

No. As long as your computer has either Internet Explorer or Netscape you are ready to surf the Internet. Also, almost all computers come with Outlook Express or Communicator to receive your email.
Back to Top

 

12. Who do I contact if I am having technical difficulties?

If you have experiencing problems with your Internet you can contact AmberWave Communications. Either by email, Technical Support, or by phone at 295-6901.
Back to Top

 

13. What if I go south for the winter and will not be around?

You can register as a snowbird and AMU will not charge for service during the winther months when there is no usage.
Back to Top

 

14. What is AMU's phone number?

AMU can be reached by calling 295-3584.
Back to Top

 

15. Will I receive any training on how to use the internet?

Yes. One hour of training is supplied when the installer is in your home. They will go over how to surf the web and how to check email.
Back to Top

 

16. Will my internet work as soon as the installer leaves?

Absolutely! As long as there are no unforeseen difficulties, your internet connection will be working as soon as the installer is done..
Back to Top

 

17. I am paying for "X" amount of bandwidth and I can only download at "X"!

As with any connection medium, there is a certain amount of overhead that it takes to make the connection work. Though, it probably isn't your connection that is being slow, it is the site you are downloading or conneting too.
Back to Top

 

18. How am I to know if my connection is up and running correctly.

There will be 4 green lights indicating that the connection is good to go.
Back to Top

 

19. What are the minimum requirements my computer must meet?

As long as the computer has an Ethernet card or USB capability, it can have internet through our service. A computer with a 200MHZ processor, 64MB RAM, 500MB free on hard disk, Windows 98 and higher or Mac 0S 8 and higher.
Back to Top

 

20. How is a cable modem connected to a computer?

It is connected through an ethernet card or USB connection.
Back to Top

 

21. Can I connect more than one computer to my Internet connection?

Yes. You may choose to purchase a home networking kit. This will allow you to connect an unlimited number of computers to the Internet.
Back to Top

 

22. Do I have a dynamic or static IP address?

You will have what is called an automatic assigned address. This involves renewing the address once an hour but stilling receiving the same address.
Back to Top

 

23. Will I need any additional hardware?

All basic hardware will be provided with the install. Any components that we have to install outside the basic installation guidlines will be billed accordingly.
Back to Top

 

25. Will the installer also help with some computer problems that I am having?

No. Unfortunately our installers can't help you with computer problems that you are having. However there are computer stores in Algona: Computer Systems of Algona (515-295-2236) and Northland Computers (515-295-5900)
Back to Top

 

26. What is Amberwave's phone number?

The general phone number is 295-6900. Customers seeking technical support should call 295-6901.
Back to Top